Dell

I ordered a Fasttrack item on Tuesday and received it on Thursday of the same week. Excellent service and price.

 I would shop here again

I like Dell shopping

 I would shop here again

I new to purchasing on line. You all made simple-thank you. life as gotten so complicated, but you all keep it real. thanks again. hope to do more business with you soon. have a blessed day

 I would shop here again

CUSTOMER SERVICE ANSWERED ALL QUESTIONS AND WOULD HAVE MADE PURCHASE THRU THEM IF THE SIGHT HAD BEEN SECURE. PACKAGE WAS DELIVERED EARLIER THAN EXPECTED, WHICH MEANT I DIDN'T MISS A GAME! PRICE WAS THE LOWEST ANYWHERE FOR THIS MODEL AND BEAT WALMART BY $80 WITH FREE SHIPPING AND WALMART, ON-LINE OR AT THE LOCAL STORE, WOULDN'T PRICE-MATCH. WHICH WAS A GOOD THING BECAUSE DELL DELIVERED IT TO MY DOOR.

 I would shop here again

Dell's products are good. I wish Dell puts more thrust on exposure to consumers in relatively not represented markets. Pricing strategy adopted is workable. During all my purchases, I was wondering as to why a company like Dell with all those products line-ups, systems & the culture cannot beat Acer & ultimately HP

 I would shop here again

I made a purchase during a black friday sales event on 11/28/09 expected delivery date 12/3/09.  A week later I receive a delayed order, expected delivery date 12/17/09.  Today, almost two weeks later I received a expected another delay until 3/17/10 with permission to continue the order, no apologies or offers of any sort.
99% of the people who purchase are doing so for the holiday season.  This is obviously a demand that Dell cannot meet and I will never purchase during a high demand season again.  My previous purchases have also been delayed, however not to this extreme.
When the product does finally arrive I have had no complaints with the actual product.

 I would not shop here again

I was able to do a live online chat with the Dell representive and he answered all my questions in a timely matter. He ask me to place my order through him but was not difficult when I decided to do some more research on the items I was considering.

 I would shop here again

Order was made on Monday 12-07-09. On Tuesday 12-08-09, the order said that it shipped on 12-07 and was scheduled for delivery 12-08, but there was no tracking information. I was forced to call to find out what was going on. They gave me the tracking number and said it was not being delivered that day, since it had not even been picked up yet. The order was received in good condition on 12-09, but that tracking system was ridiculous.

 I would shop here again

Can only buy Dell ink at Dell.

 I would shop here again

Was very hard trying to find what i needed on their site (computer-wise). Had to go to a different site for information on one of the products as their site was wrong (hard to imagine a laptop lock <1 inch long). Tracking ok, delivery for part of order fine but would have rather had them shipped together. Online customer support during ordering not the best- could never address my problem (one of the ordering links down) even with contacting 3 people and spending >1hr with one trying to order.

 I would shop here again

Checkout process is obnoxious and contradictory!

 I would not shop here again

Great as always...

 I would shop here again

Good in all categories.

 I would shop here again

Very easy and user friendy site.

 I would shop here again

Very clumsy when ordering a laptop with a custom shell. Sometimes after selecting the custom design, the design appeared when going on to customize the laptop, sometimes not. After finally getting the item customized correctly and into the Wish List, it was clumsy getting to the account, into the wish list, and further editing the configuration when I wanted to change some of the accessories. Not always certain I was getting the latest promotional upgrades. Unfortunately, going through Dell's web site appears to be the only way to get equipment customized as desired.

 I would shop here again

Very pleased with monitor about the mouse it shows blue laser around bottom of mouse in picture but it does not. in the description it does not say it just shows it. does it or doesn't it. that is my question. it is small but I do like that. other than the blue laser not showing I am ok with it. thank you J.Bailey

 I would shop here again

Merchant failed to follow their own policies. Merchandise has not been received, and cannot be received. Will be demanding a full refund for item they could not or would not deliver.

 I would not shop here again

This is approximately my 6th or 7th order from Dell over the past years --- for "this order? the process was "in my opinion" not what I expected from Dell. When creating the order a delivery date of Dec 17 was shown, on check out (after order completed) the date changed to December 28, then when the e-mail confirmation arrived, it shows January 4. Previous orders were easy to follow the stages of the order, I can not find any updating or "progress" information on Dell's web site, other then "in production." An on-line inquiey was sent to Dell asking why the change in the delivery dates (over a week ago) --- have not receiven any reply, other then "We?ve received your message and look forward to serving you ... typical response time is 24 hours or less."

 I would shop here again

easy,but should reward coupon sometime.

 I would shop here again

I wish Dell would offer more discounted prices on print cartridges; I cannot afford to buy the four offered on discounted price. I can only buy one or two; maybe a black print and color print combo.

 I would shop here again

My shopping experience was great. I just haven't received the product yet. I ordered it on 12/4 and the estimated shipping date is 12/18. It doesn't normally take that long. Must be on back order. Status check says it's in production.

 I would shop here again

very good

 I would shop here again

I like the Dell products but the site is very confusing . I have a hard time navigating from page to page. I shop on line to take advantage of the special sales. I WONT shop on line again, because part of what was recommended to me on line turned out to be the wrong item. This is not the first time that this has happened and I have had to return items. Someone needs to check that related items are the correct ones before recommending them. The lady I talked to about the wrong item told me I had ordered that item and was not real understanding or very polite. She did, however, solve the problem.

 I would shop here again

Ordered print cartridges on Dec. 4th. Ordered 5-7 day shipping. Order has not been rec'd. Unnacceptable. Cust. svc. said it takes a long time to put them in an envelope!!?? I must allow until the 18th of Dec. Sounds like you have very slow help!!!! Terrible svc. Was on hold for too, too long. Cust. svc. is awful!!

 I would not shop here again

Tracking for a TV purchase was not avialable on their site. I had to call Dell to find out how it was shipped.

 I would shop here again

Cannot answer #6. Another option, e.g., "Not Applicable" or simply "No" is needed. No rebate was indicated. Discount or "Savings" was applied at purchase checkout. The whole issue stemmed from the inability to use or re-instate at point of sale a Dell "Preferred Customer" account. Online Chat was unable to handle the mattrer as was the secondary Financial Services rep. In effect, they were of no use to solving the problem.

 I would shop here again

This is my 4th Dell computer purchase, so I am pleased with the product and service.

 I would shop here again

I really like how well my purchase was handled

 I would shop here again

Haven't received an e-mail with tracking number on the last 2 computers I ordered, so I could not track the order. On the last computer ordered, I paid for 3-5 days shipping and after 5 days was told that it would not be received for another week. I am still waiting for this computer to arrive. What kind of business policy is this???? Service after orders has fallen short severly over the last year or so. Perhaps Dell needs to take a look at some of their policy follow ups.

 I would not shop here again

My always critical demands of shippers was met on time. The packaging is the stoutest I have even received....... I feel guilty in just recycling the box!

 I would shop here again

The site is difficult to navigate and very time consuming. It took me a hour just to order ink for my printer. I ordered a laptop several months ago waited for arrival. I did not receive confirmation, when I called a few days later the sale price was not available. Transferred 4 times before I got a intelligent salesperson I could understand. Now I have a Vista that I don't know how to operate, and I use my slow 4 yr old Dell XP PC which will not except Explorer 8.

 I would not shop here again

a good experience & easy format to select the products on line. An outstanding place to shop & great prices for the product line.

 I would shop here again

Havne't received the product yet. The ordering went fine

 I would shop here again

I received the printer and accessories within a week but my laptop isn't expected until later this month. Hopefully, I can put it all together without a problem and transfer the data from my other computer.

 I would shop here again

Excellent service. Received product faster than I expected.

 I would shop here again

ultra satisfied :)

 I would shop here again

Good experience other than the fact that it took me 4 - 5 tries on the website for the order to go through. I almost gave up and bought another computer at a local store.

 I would shop here again

Very nice to deal with

 I would shop here again

My main purchase isn't promised until next week. Two supplementary items arrived this week exactly as promised. Before finally ordering my computer, I had three online "chats" with Dell staff. My longest wait to chat was 8 minutes. Once the chats started they went very smoothly, with little waiting. The staff wrote conversational idiomatic English, succinct and to the point. They were very helpful, answering all the questions I had and some that I should have had. Dell's reputation for excellent customer service was an important part of my original decision to buy from Dell, and I was not disappointed.

 I would shop here again

Price displayed with product was around $70 lower than actual price. Dell's response was to do nothing and to actually refuse to let me speak to any supervisor. Delivery time is incredibly slow and costly. I would not buy again.

 I would not shop here again